AGB / Studio Policies

Studio Policies

Class Booking

All group classes are taught on equipment and the number of participants in each class is limited to 4. The up to date group class schedule is available at our website corepilates.at.

Please book group classes in advance to avoid disappointment. Bookings can be made in person, via online booking facility at corepilates.at or by Whatsapp / SMS to +43 664 5718521.

Should you wish to drop-in, please message ahead (+43 664 5718521) to check the availability.

Booking for private classes can be made outside the group class schedule, taking into account your preferences and the instructor availability.

All classes are 55 minutes in length, unless otherwise specified. Classes are taught in English supplemented by German.

We reserve the right to substitute teachers without prior notice.

Payment

You can pay for your class online at the time of booking or in the studio before the beginning of the class.

Cancellation

As a courtesy to our staff and guests, we require at least a 12-hour notice when cancelling a class. You can cancel your appointment directly in the booking system (use the link from the confirmation email), or notify the studio by email or by Whatsapp /SMS at least 12 hours in advance, should you need to reschedule or cancel your booking.

Any appointment cancelled or missed with less than a 12-hour notice will result in a penalty. If your class was prepaid, you will lose that class fee. If the class was not prepaid and you cancelled it with less than a 12-hour notice, you will not be able to book a new class without making a full prepayment online.

Prepaid classes are transferable (eg to other people) but not refundable. We try to be reasonable and fair.

Late Arrival

If you arrive late for your class, then in order to avoid delaying the next student or class your class will finish on time – regardless of how late you begin.

New clients/First-time visitors

All first-time visitors should arrive 15 minutes early before the start of the class.

What to Wear

Please wear comfortable exercise clothing that does not restrict movement.

We encourage you to exercise barefoot. You can wear socks too. Socks with grips are helpful but not required, as you will be provided with gripper mats during the class.

Studio Etiquette

For hygiene purposes please spray and wipe down the equipment after the class using disinfectant provided by the studio.

We ask that you refrain from bringing young children or dogs with you, as there is no way for them to be adequately supervised while you are exercising.

The studio is not responsible for lost or stolen items.